Aklos Health’s existing experience was outdated and fragmented. Users struggled to set up therapy devices and navigate their prescribed programs, while administrators lacked visibility into progress and communication tools to engage users effectively. As Aklos scaled and addressed growing demand in remote therapy, the need for a user-first, scalable digital solution became urgent.
geniant led with user research, journey mapping, and heuristic analysis to identify key experience gaps. The team designed a clean, modern tablet interface featuring video instruction, guided workflows, and intuitive task progression. For administrators and therapists, geniant created a robust web application offering full program oversight, real-time tracking, and communication tools. This dual-layer solution increased engagement, ensured compliance, and positioned Aklos for future feature expansion.
Through immersive research with patients, therapists, and administrators, geniant uncovered friction points and unmet needs that informed every decision—from interface clarity to communication touchpoints. This strategy-first approach ensured the final product didn’t just work—it worked beautifully for every user involved.